There is a very small water system in Grand County, Colorado that has a new Commercial Water Filter & Softener system this evening. Long Day. But we got it installed and it is working wonderfully to remove annoying Iron & Hardness from the local water supply.
In Colorado, it is not uncommon to see sand & grit in private well water. Many residential water softener systems incorporate a cartridge based water filter to remove that kind of particulate matter. We installed such a system yesterday in south east Aurora… Not far from the South Lands Mall. It was a very routine installation. It looks great and works even better.
Today we are installing a new commercial water softener at a location for a major retailer at their corporate offices in the Denver Colorado area. It should be a straight forward job. I’ll let you know how it goes.
The following article currently appears on the front page of Tom Martino’s “Referral List” at referrallist.com
Water Softener Service
by: Chuck, The Water Man
There are lots of water softener companies out there. Most of them focus on selling new water softeners. We call them “Sellers”. Sellers will usually repair their own brand of water softener if it’s not too old. They may frequently advertise that they will “service all makes & models”. But the overriding goal is to sell a new water softener to replace your old one. They are simply not educated in a variety of equipment. They have little (or no) experience with other equipment. And they want to bring in the big bucks from your bank account to theirs that comes with their new equipment sales. All in all, the Sellers have no interest in repairing your old water softener.
Not all water softener companies are Sellers. There are a few companies that have made themselves into experts on many brands of water softeners. They can repair most any system or optimize (tune up) the water softener you already have. We call them “Fixers”. Although professional Fixers are rare in the water softener industry, if you find one, they may save you big money. Most repairs cost less than $300. That’s a fraction of the cost of a new one. Many service calls are under $100. A good Fixer may not only fix the problem you know about, but may prevent future problems that would cost you even more money. Please understand that even a Fixer may have to give you bad news. While most repairs are simple & inexpensive, others can approach (or even exceed) the cost of a new machine. A Fixer should explain your choices & costs before they get to a point of charging you for more than the initial service charge. On occasion, purchasing a new water softener makes more sense than pouring money into the old one. But you should always get to make that choice.
How do you tell the difference between a Seller & a Fixer ?
- Sellers usually contact you through an unsolicited phone call. An “appointment setter” (telemarketer), will call to set an appointment for a “free water test” or “evaluation” of your existing water softener.
- Fixers usually receive a call initiated by you requesting service on your water softener.
- Sellers will suggest an appointment time that ensures all decision makers are home. They know they will be trying to sell you an overpriced water softener. They know you will want to talk it over. They know your spouse will laugh at you if you tell them you want to buy a multi-thousand dollar water softener. They know the only chance of selling it is if you both see the demonstration. They will say something like: “Will that be a good time for both you & your husband?”
- Fixers are intending to fix the unit and charge you for a short service call. All a fixer needs is access to the water softener. That’s it… easy. A fixer will set the appointment for anytime that is good for the customer & his/her schedule.
The Actual Visit to Your Home
- Sellers will arrive with a Brief Case kind of thing. They may refer to it as a “portable laboratory” or a “test kit”. Make no mistake… It is a Demonstration Kit ! You are about to start down a 3 hour sales demonstration and sales pitch path. He/She is here to sell something.
- Fixers will arrive with a screw driver, a small pair of pliers, a clip board and maybe a small tool bag. He will usually have a small pouch with some testers in it. He/She is here to fix something.
- The Seller will usually go to the sink and ask if your spouse is home. He/She will start to set up their Demo Kit. If your spouse does not show up, the Seller will try to reschedule for a “more convenient time”.
- The Fixer will usually go to the basement and ask to see the water softener. He/ She will begin work to diagnose & fix the problem.
- The Seller, after 2 to 3 hours of demonstration & salesmanship at the kitchen table, will exhaust all possible schemes to “close the sale” during this 1st visit. These schemes will include everything from little stories intended to sway you & calls back to the office for “special deals” to a variety of “one time good deals” for you to make you decision on the spot. They may give you a price tag ranging from $3K all the way up to $7K. Believe me… the asking price in not indicative of quality. It only indicates what they think they can get from you. They may push a “Low Monthly Payment” of only $90.00 per month. It is unlikely you will live long enough to pay it off. They tend to stay at it until a sale is made or they are asked to leave. The last half hour of this process becomes a very uncomfortable high pressure situation for most consumers.
- The Fixer will fix the softener, or fill you in on the details. He/She will complete a service order and ask for the appropriate amount of money… usually $150 to $200. Sometimes a little more. Sometimes a little less. Then He/She will leave with a smile and move on to the next service call on the schedule. The Fixer is usually at your home for less than an hour.
Many people enjoy having a water softener. It feels luxurious to bath in. It has many other advantages & benefits around the house. But it will never feel good if some salesman pushes you into it. You will never get over the feeling that you got…. Sold by a “smooth talker” and paid way too much money. Take your time, do your homework and make a good decision for you & your family. Good Luck !
Chuck, The Water Man & Family wishing You & Your Family a very Merry Christmas.
We also service a Water Factory Systems Reverse Osmosis unit and 2 RFC-BB Cartridge changes yesterday. The SQC-3 Reverse Osmosis needed a pre & post filter change. This is a recommended annual service.
A company called “Lifetime Water” makes a backwash water filter with a small tank and an Erie Controls valve. Of course Chuck services these filters. He serviced on of these water filters today in Englewood Colorado.
Chuck The Water Man can Service & Repair Cuno Water Softeners. Cuno Water Softeners can come with a variety of different control valves & even different tanks. Yesterday we serviced a Cuno with a Fleck 5600 Control valve that was working perfectly. However, it had a unibody tank that had developed the split at the flange and had started to leak. The leak hadn’t gotten too bad yet but the bypass valve also had a leak which prevented the tank from depressurizing while in bypass. We replaced the tank with a Structural Fiber tank and replaced the rubber boot in the bypass valve. Result… Good water ! Happy Customer ! Happy Chuck !
We will be servicing a water filter & water softener for a homeowner in Deer Trail Colorado. They have severe iron water among other problems.
Following that, we will be doing a routine scheduled Homespring service for a long term customer in Golden Colorado.
Finally, this evening my wife & I are headed to the airport to pick up our daughter for Christmas Break. She will be the 1st of 3 arriving home for Christmas.
In Denver Colorado, we have lots of choices when it comes to water filters & water purification. We talk about water filters frequently. So lets talk about water purification. As a professional in this industry, My favorite tool to purify water is the HomeSpringby GE. It is a “membrane” based technology that uses no chemicals. It is probably the “Greenest” way to purify water. The HomeSpring is cleaned & tested annually by a trained & certified technician. While many filters use hundreds of gallons of water daily just to maintain their capabilities, the HomeSpring uses about 6 gallons per backwash. The best part about HomeSpring water purifiers is they perform exceptionally well. Customers love the transformation of their ugly water to beautiful water. And I love Happy Customers.